Return & Refund Policy

All sales are final and non-refundable. Because every piece is handmade and, where customised (name, colour, add-ons etc.), made specifically for you, we're unable to offer refunds or exchanges for change of mind, incorrect size selection, or similar reasons once payment is complete.

The only exception: if your order arrives damaged, defective, or genuinely different from what you ordered, message us within 48 hours of delivery with photos and we'll arrange a free replacement (not a refund).

Please double check your customisation details (name spelling, colour, size) before confirming payment, since these can't be changed once an order is placed.

Questions about a specific order? Contact us or message us on WhatsApp.